SHIPPING AND DELIVERY POLICY
We deliver our products through our courier partners DHL, FedEx etc., and we use live shipping rates through our wonderful partner Printful.
Every order receives a tracking number before it leaves our partners facility. From the time it leaves our doors to the time it gets to yours, you’ll always know where your package is. All orders made on icantwithout.coffee are insured from the time of dispatch until they are delivered to your specified delivery address.
Delivery
Will there be delays due to COVID-19?
To ensure safety without compromising service, please expect delays of between 1 to 3 weeks for apparel while most non apparel items are fulfilled in 2-5 business days.
Since all my products are made to order, please note current average fulfilment times (not including actual shipping) for the following items:
Apparel: 8-15 Business days
Non-Apparel: 2-5 Business days
After fulfillment, you will receive an email when a shipping label is created for your order and is ready to be shipped out.
If you have any questions or concerns, please reach out to my support staff at customerservice@icantwithout.coffee.
Currently it takes between 2 to 15 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
Our Standard/Regular Delivery: It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
USA: 5-8 business days
International: 10-20 business days
We work with an on-demand order fulfillment company with facilities worldwide!
An additional customs and tax fees can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases. The customer is responsible for these fees.
Free Shipping for US and Canadian Orders on Select Items.
I CAN'T Without COFFEE offers free shipping for orders shipped to US and Canada for the following items:
We are happy to help. Before getting in touch with us, please do the following first:
●Check your shipping confirmation email for any mistakes in the delivery address.
●Ask your local post office if they have your package.
●Stop by your neighbors in case the courier left the package with them.
Pro tip: Package theft is on the rise—If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at customerservice@icantwithout.coffee with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Pro tip: The zip code is the most important part of the address. Use a simple tool like USPS ZIP code lookup to make sure you get it right!
Products are made to order in partnership with our wonderful partner Printful! They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently! For more on Printful, visit their website at www.Printful.com !
If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at customerservice@icantwithout.coffee.
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at customerservice@icantwithout.coffee within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order.
We’ll get back to you with a resolution as soon as possible!
If your item does not arrive please contact us at our email: customerservice@icantwithout.coffee. We will raise an investigation with our couriers.
If the tracking shows that the item is delivered without delivery to your location then you can claim for the item is not arrived by filing none received of goods disclaimer form in order support us in replacing or issuing refund for the item.
LATE DELIVERY: As per our policy, for the late delivery of order, if the time delay is unreasonable, you can be entitled for a refund of cost as per our Return/Refund Policy.
We often send out orders in several different packages, so these may arrive at different times. Please note that this does not mean you will be charged any additional delivery cost. However, if you are still concerned about your missing item(s), please go to late deliveries to track your missing item(s).
Please accept our apologies, occasionally we have to cancel orders for a number of reasons:
Product unavailability: We try to get as much choice as possible onto our website, and occasionally we have to cancel orders when the ordered product is unavailable.
Failed security checks: Orders may also be cancelled if security checks are failed; there are multiple reasons this can occur. Please contact our Customer services team for further details.
Customer cancellation: If you have requested to cancel part or all of your order.
If your order has been cancelled, you will be sent one of three emails:
Part of your order is cancelled | Sorry, we were unable to deliver all the items in you ordered. You will receive a full refund to the original payment method used for the cancelled items. |
We've received your request to cancel part or all of your order | We are sorry to hear you've cancelled your order with us. Your request has been processed and you have not been charged for the item/s in your order. |
You order has failed our security checks | Sorry, the order you recently placed with us has been cancelled because the details associated with the order have failed our internal security checks. You will not be charged for your item/s. Please contact our customer services at Customerservice@icantwithout.coffee team for further details. |
** Customers do not need a PayPal account to pay via PayPal. Customers can pay directly with their credit/debt card without signing up for an account.
Contact Information
